This policy explains how TripSutra handles cancellations, refund eligibility, processing timelines, and booking adjustments.
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T Z ENTERPRISES PRIVATE LTD
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Refund Policy
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Refunds reviewed by: TripSutra support and booking team
Refunds depend on the booking type, supplier terms, cancellation timing, and the stage at which the service has been confirmed or delivered.
Some services, such as issued tickets, non-refundable hotel rates, permits, or supplier-locked bookings, may not be refundable once confirmed.
If you need to cancel or reschedule, contact us as early as possible so we can check supplier rules and available options.
Where a partial refund applies, deductions may include supplier cancellation charges, processing charges, or any non-recoverable costs already incurred.
Approved refunds are processed back to the original payment method or another agreed settlement method, within 15 days where applicable.
Processing time can vary based on the payment gateway, bank, card network, or third-party supplier involved in the booking.
If we need to make a change due to operational or supplier issues, we will try to offer an alternative service, itinerary adjustment, or future travel credit where feasible.
Any credit or alternative arrangement will depend on supplier availability and the terms of the original booking.
Send your booking details, reason for cancellation, and preferred resolution through the contact page so the support team can review the case quickly.
We will confirm the next steps after checking the booking status and the applicable supplier terms.
For refund queries, please use the official contact page rather than social media so we can keep your case properly tracked.
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